We take our guest privacy very seriously and apply a very strict policy. Our DPO (Data Protection Officer) is Elke Sponholz.

Collection and storage of personal data
We only collect personal data needed for lawful reasons in order for us to be able to deliver the hotel stay in a safe and legal way for both us and the guest.

As we only use personal data for the purposes mentioned in the point above we assume the guest gives consent by a clear affirmative action (entering their own personal data by themselves and confirming the reservation )
We collect the following personal data:
name, address, phone-number, e-mail address, and credit card data.
We never collect personal data for accompanying children under 16.

We only store personal data like credit card number until three months after check-out of the guest in line with Swedish legislation. Three months after check-out the personal data is deleted.
We store your personal data like name and adress for as long as necessary to fulfil legal and contractual obligations. If the storage of you data is no longer necessary to fulfil the legal or contractual obligations we delete your data. Unless the transfer is necessary for Fulfilment of commercial and tax storage obligations. Under the Swedish Tax Payment Act, invoices must be stored for seven years.

Any incident related to data breach or theft of data is immediately reported Privacy Commission.

Usage of personal data
We only use personal data to be able to deliver the hotel stay in a safe way for both us and the guest and in line with Swedish legislation
We will never use personal data for marketing purposes
We will never use personal data for profiling purposes
We will never sell or use personal data that we have received to a third party

Guest data access requests
If a guest asks for their personal data, we will immediately provide it free of charge. We actively communicate which personal data we store about the guest to the guest both through the booking confirmation and in the arrival information. The only exception to this rule is credit card information which we only send encrypted and only upon specific request.

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